Privacy Policy Questions Answered
We collect your name, email, phone number, date of birth, address and government ID number when you open an account. We also collect payment method details (bank account, DANA, OVO, GoPay or QRIS details), your IP address, device type and gameplay data so we can process your deposits and withdrawals securely.
No. We do not sell your personal information to third parties for marketing or profit. We only share data with payment processors, fraud-prevention partners and regulatory authorities where required by law or to protect your account security. Third parties must sign confidentiality agreements.
Deposits via DANA, OVO, GoPay and QRIS go through encrypted channels and are tokenised — we never store your full card or account number on our servers. Your payment details are separated from your gaming account and held in secure vaults that follow PCI compliance standards.
Yes. Go to Account Settings, select Privacy Options, then choose Data Export or Request Deletion. We'll email you a data file within 7 days or process a deletion request within 14 days, unless legal requirements require us to keep records longer.
We retain your account, transaction history and gameplay records for seven years to comply with financial and anti-fraud regulations in your region. After that, we securely delete non-essential personal data. Legal holds may require longer retention if disputes or investigations are active.
Cookies are small files stored on your device to remember your preferences and session state. We use session cookies to keep you logged in, functional cookies to recall your language and game settings, and analytical cookies to understand how players use the platform so we improve performance.
Contact our support team immediately via live chat or email. Change your password right away, review your recent transactions and withdrawals, and ask us to audit your account activity. We'll check for unauthorized access and help you secure your profile within 24 hours.
